What should I tell a customer to do EXACTLY when I get a 'The bank returned the decline code do_not_honor' payment failure? Get on the phone? @stripe
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Replying to @kaihendry
Generally best to ask your customer to reach out to their bank directly, who should be able to provide more context on the issue
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Replying to @stripe
His bank says I’m a high risk payee. Is that to do with your reputation or mine?
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Replying to @kaihendry
Sounds like this requires some further investigation! Would you mind sending us a DM with your email so I can look into this for you?
3:26 AM - 20 Nov 2017
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