Sorry for the delay in getting back to you! We just sent you a follow up email with next steps.
Please send the additional email through http://support.stripe.com/email instead.
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We have done that 3 times now and CS say they can't find the messages... plus can't send attachments there and we need to show screen grab!
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Mind sending us a DM with a screenshot of where you're sending those messages so we can investigate?
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