Sorry for the trouble here! Mind DMing us with further details of the problem? We'll be glad to look into it for you.https://twitter.com/messages/compose?recipient_id=102812444 …
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Are you better than the email customer support? We emailed all details, the emailed back asking for details and contact.

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If you can share the email address you wrote in with in a DM, we'd be happy to follow up!https://twitter.com/messages/compose?recipient_id=102812444 …
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