@Tidus5005 Sorry you're facing a dispute. The bank levies a fee when the cardholder initiates it, but we'll credit you £15 back if you win.
@Tidus5005 It's the cardholder's bank that makes this determination, so you should upload this evidence for them to take a look at.
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@Tidus5005 More info on this here: https://support.stripe.com/questions/how-does-stripe-handle-chargebacks …. Hope this helps! -
@Tidus5005 Happy to take a look into this dispute if you get in touch with us at http://support.stripe.com/email .
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