Hello Gateway2Morocco, we are sorry to hear this. Let us to explain you that Mastercard provides rules to issuing and acquiring banks in the dispute process. Banks make the final decision based on evidence provided as to any right charge-backs.
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Hi Gateway2Morocco, please note that Banks make the final decision based on evidence provided as to any right related to charge-backs. For more information please visit https://www.mastercard.us/en-us/merchants/get-support/merchant-learning-center.html … or refer to the Chargeback Guide at: https://www.mastercard.us/en-us/about-mastercard/what-we-do/rules.html …. Have a good day!
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We understand your concern and frustration, however, please contact your issuing financial institution directly to resolve this issue. As a technology provider we do not settle transaction disputes and cannot intervene in the bank's processes or decisions. Have a nice day.
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Replying to @Gtway2Morocco
Sorry to hear that you're facing a chargeback. We have some information on how to respond to disputes here that may prove to be helpful: https://stripe.com/docs/disputes/responding ….0 replies 0 retweets 0 likes -
Replying to @Gtway2Morocco
We're sorry to hear this was the outcome. The dispute process, including the outcome of a dispute, is managed by the bank: https://support.stripe.com/questions/lost-dispute …. While the outcome can't be changed, you might be able to prevent this in the future: https://stripe.com/docs/disputes/prevention ….
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Mind reaching out via http://support.stripe.com/contact so that we can look at this new dispute together?
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