Hello Gateway2Morocco, we are sorry to hear this. Let us to explain you that Mastercard provides rules to issuing and acquiring banks in the dispute process. Banks make the final decision based on evidence provided as to any right charge-backs.
We're sorry to hear this was the outcome. The dispute process, including the outcome of a dispute, is managed by the bank: https://support.stripe.com/questions/lost-dispute …. While the outcome can't be changed, you might be able to prevent this in the future: https://stripe.com/docs/disputes/prevention ….
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Mind reaching out via http://support.stripe.com/contact so that we can look at this new dispute together?
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Sorry to hear that you're facing a chargeback. We have some information on how to respond to disputes here that may prove to be helpful: