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stripe's profile
Stripe
Stripe
Stripe
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@stripe

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StripeVerified account

@stripe

Stripe is a global technology company that builds economic infrastructure for the internet. Status updates at @stripestatus.

San Francisco, CA
stripe.com
Joined January 2010

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    1. Ask Mastercard‏Verified account @AskMastercard May 22
      • Report Tweet
      • Report NetzDG Violation
      Replying to @Gtway2Morocco @Mastercard @Citibank

      Hello Gateway2Morocco, we are sorry to hear this. Let us to explain you that Mastercard provides rules to issuing and acquiring banks in the dispute process. Banks make the final decision based on evidence provided as to any right charge-backs.

      0 replies 0 retweets 0 likes
    2. Ask Mastercard‏Verified account @AskMastercard May 22
      • Report Tweet
      • Report NetzDG Violation
      Replying to @Gtway2Morocco @Mastercard @Citibank

      Hi Gateway2Morocco, please note that Banks make the final decision based on evidence provided as to any right related to charge-backs. For more information please visit https://www.mastercard.us/en-us/merchants/get-support/merchant-learning-center.html … or refer to the Chargeback Guide at: https://www.mastercard.us/en-us/about-mastercard/what-we-do/rules.html …. Have a good day!

      0 replies 0 retweets 0 likes
    3. Ask Mastercard‏Verified account @AskMastercard May 22
      • Report Tweet
      • Report NetzDG Violation
      Replying to @Gtway2Morocco @Mastercard @Citibank

      We understand your concern and frustration, however, please contact your issuing financial institution directly to resolve this issue. As a technology provider we do not settle transaction disputes and cannot intervene in the bank's processes or decisions. Have a nice day.

      0 replies 0 retweets 0 likes
    4. Stripe‏Verified account @stripe May 22
      • Report Tweet
      • Report NetzDG Violation
      Replying to @Gtway2Morocco

      😔 Sorry to hear that you're facing a chargeback. We have some information on how to respond to disputes here that may prove to be helpful: https://stripe.com/docs/disputes/responding ….

      0 replies 0 retweets 0 likes
      Stripe‏Verified account @stripe May 22
      • Report Tweet
      • Report NetzDG Violation
      Replying to @Gtway2Morocco

      We're sorry to hear this was the outcome. The dispute process, including the outcome of a dispute, is managed by the bank: https://support.stripe.com/questions/lost-dispute …. While the outcome can't be changed, you might be able to prevent this in the future: https://stripe.com/docs/disputes/prevention ….

      4:51 PM - 22 May 2020
      0 replies 0 retweets 0 likes
        1. New conversation
        2. Stripe‏Verified account @stripe May 22
          • Report Tweet
          • Report NetzDG Violation
          Replying to @Gtway2Morocco

          Mind reaching out via http://support.stripe.com/contact  so that we can look at this new dispute together?

          0 replies 0 retweets 0 likes
        3. End of conversation

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