Hello Gateway2Morocco, we are sorry to hear this. Let us to explain you that Mastercard provides rules to issuing and acquiring banks in the dispute process. Banks make the final decision based on evidence provided as to any right charge-backs.
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Hi Gateway2Morocco, please note that Banks make the final decision based on evidence provided as to any right related to charge-backs. For more information please visit https://www.mastercard.us/en-us/merchants/get-support/merchant-learning-center.html … or refer to the Chargeback Guide at: https://www.mastercard.us/en-us/about-mastercard/what-we-do/rules.html …. Have a good day!
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We understand your concern and frustration, however, please contact your issuing financial institution directly to resolve this issue. As a technology provider we do not settle transaction disputes and cannot intervene in the bank's processes or decisions. Have a nice day.
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Sorry to hear that you're facing a chargeback. We have some information on how to respond to disputes here that may prove to be helpful: https://stripe.com/docs/disputes/responding ….
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