Well we've now run into so many rough edge with Stripe subscription billing ... I guess it's time to find something else. What's a good product for complex metered billing?
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Replying to @mrkurt
Oof, we're so sorry to hear this. Mind sharing more details about where you ran into trouble?
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Replying to @stripe
Well, the caveat is we have pretty complex billing needs. The specific limitations we've run into are: 1. Only one instance of a product per subscription. Our customers have multiple, otherwise identical, metered products that I'd like split out on the invoice.
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2. Max of 20 products per subscription. This one bit us really late so now we have to toss a bunch of work. Each "app" on http://fly.io is a combo of products, each metered separately.
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3. It's hard to actually get usage records updated in time. If we calculate usage through the last possible second of a subscription period, we typically hit errors because the invoice has already been created by the time we try and write it.
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4. Hard to find help with "subscription modeling". We seem to know more about the subscription capabilities than support does, and we largely had to experiment with it all until we found something that (almost) worked.
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Thank you for this feedback. We'll take a deeper look into this and continue to find ways to improve the subscription experience.
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