Sorry to hear that—we'd recommend reaching out to Grabr for further help here.
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I did, over 5 weeks ago, and they still haven’t provided a response on what the issue is. Can you please help me get their attention or can I provide my info so you can check you have the correct connection and info from Grabr?
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Unfortunately, we won't be able to help with this. Grabr will be able to look into things further with you and determine what's happening with any payments.
End of conversation
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