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Refunds and how best to deal with this when your Stripe account doesn’t have any current payouts (due to COVID-19) therefore refunding direct from the bank!!
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Replying to @mattthomas28 @stripe
thank you! we have some of this content specifically in the works
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Look forward to seeing this!! Especially in this current situation
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Replying to @mattthomas28 @stripe
if you need any guidance more urgently, let us know at support@stripe.com, otherwise will let you know when we’ve published this
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I have been in touch with support the last two weeks. Hopefully it’s being forward to someone else to help
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Replying to @mattthomas28
Hey Matt—we'll make sure you're taken care of! Sorry for any delay—we're taking a look into things now and will be following up with you soon via email.
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Replying to @stripe
It’s not that hasn’t been support it’s I’ve been telling the support people there’s a bug on the iOS app that nobody would believe me. Saying the message would just go away after a while however a week later it’s still there However finally looks like someone found the bug!!
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We appreciate your diligence in reporting this and want to say thank you for the amount of time invested with us. We're glad that the bug was identified!
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