trying to signup for Nebula free trial and the card verification is failing, it pings the bank and then says my postcode is different from the record... despite the address being exactly the same, tried with and without the space...bleh this is annoying.
Hm, we'd recommend reaching out to your bank to make sure that your address reflects your correct address.
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it does I checked it when entering my details
@monzo is there a chance my address on the account hasn't updated with the app? -
Sorry to hear about the trouble you've had with this Charlotte
You can check and update the address we have for you by following the steps here: https://monzo.com/help/account-and-profile/update-home-address …
Let us know how you get on!
https://twitter.com/messages/compose?recipient_id=3224409977 … - 2 more replies
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