@stripe Is this true?!
“Refunds: We’ll no longer return Stripe’s fees from the original transaction when you refund a customer.” What about fraudulent charges that Stripe let’s through that must be refunded?
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Replying to @DaveABarton
Hey Dave—we have Chargeback Protection which can help combat fraudulent charges that result in chargebacks. With Chargeback Protection, not only will we help cover dispute fees, but cover the disputed amount as well. Here's a bit of information on this: https://stripe.com/radar/chargeback-protection ….
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Replying to @stripe
That’s interesting but it seems a revenue generating equation/product for Stripe vs a protection for your clients and consumers. Should 10 stolen card charges from similar IP addresses in the Philippines that you don’t block cost us $100 in refund fees kept by Stripe?
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Replying to @DaveABarton
We also have Radar for Fraud Teams which allows you to configure more attributes for fraud prevention. To the point of IP addresses, you can even block specific IPs. This further allows you to customize how you protect your business: https://stripe.com/radar/fraud-teams ….
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Replying to @stripe
Yes, we are paying for that now too. You don’t catch a lot of these and make $ on top of it with your new refund policy. And we’d have to add your Chargeback product on top of it which you’d make $ off of too. It’s a calculated cocktail of charges based on fraudulent charges.
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Got it—thanks for sharing that you're already using Radar for Fraud Teams. We have tips on optimizing rules with Radar for Fraud Teams to help prevent fraud further: https://stripe.com/docs/radar/rules …. Our machine learning system is constantly improving as well: https://stripe.com/radar/guide .
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