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stripe's profile
Stripe
Stripe
Stripe
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@stripe

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StripeVerified account

@stripe

Stripe is a global technology company that builds economic infrastructure for the internet. Status updates at @stripestatus.

San Francisco, CA
stripe.com
Joined January 2010

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
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    United Kingdom 86444 Vodafone, Orange, 3, O2
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    1. David Belle‏ @macrodesiac_ Feb 25
      • Report Tweet
      • Report NetzDG Violation

      .@stripe customer service is always the best. Their staff always know their stuff and if they don’t, always make sure to get you an answer.

      2 replies 0 retweets 2 likes
    2. Simeon JP‏ @trader5405 Feb 25
      • Report Tweet
      • Report NetzDG Violation
      Replying to @macrodesiac_ @stripe

      I lost nearly a $1000 through @stripe when one of their vendors charged my card without authorization. I'd only signed up for $10/month subscription.

      1 reply 0 retweets 0 likes
    3. David Belle‏ @macrodesiac_ Feb 25
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      Replying to @trader5405 @stripe

      You can hit dispute and they tend to be able to recoup funds.

      1 reply 0 retweets 0 likes
    4. Simeon JP‏ @trader5405 Feb 25
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      Replying to @macrodesiac_ @stripe

      They couldn't do a chargeback as they're a payment company not a bank. The seller has since disappeared not before fleecing their other subscribers.

      1 reply 0 retweets 0 likes
      Stripe‏Verified account @stripe Feb 25
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      Replying to @trader5405

      Really sorry to hear about the unauthorized charges! To clarify, you should file the dispute with your bank or card network (not Stripe) against the merchant in question—this should enable you to recoup your funds, assuming you have already tried and failed to obtain a refund.

      7:24 AM - 25 Feb 2020
      • 1 Like
      • Simeon JP
      1 reply 0 retweets 1 like
        1. New conversation
        2. Simeon JP‏ @trader5405 Feb 25
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          Replying to @stripe

          Thanks for your reply, unfortunately there's no way to prove I didn't receive anything and the transaction was unauthorized.

          1 reply 0 retweets 0 likes
        3. Stripe‏Verified account @stripe Feb 25
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          Replying to @trader5405

          Makes sense—however, it's still worth your while filing the dispute. It'll cost you nothing (or perhaps just a small fee, depending on your bank), and there's always a chance that the dispute will be found in your favour.

          0 replies 0 retweets 2 likes
        4. End of conversation

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