yessss I am FINALLY verified on @stripe, having only tried getting them to accept my proof of address 10 times. @cuvva will be fortunate enough to continue processing payments for another day...pic.twitter.com/WmTk9PPtCy
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yessss I am FINALLY verified on @stripe, having only tried getting them to accept my proof of address 10 times. @cuvva will be fortunate enough to continue processing payments for another day...pic.twitter.com/WmTk9PPtCy
Oof
We'd love to hear more feedback about how this process could have been smoother for you!
Take a look at my ~7 open support tickets to get an idea :) account is james.billingham@cuvva.com With support, it's just so unresponsive that it's hard to see any light at the end of the tunnel - especially if you get deferred to a specialist team
With verification specifically, the key issue seemed to be that you're submitting into a black hole, and rejection messages are vague and often just not correct. After being rejected, it should be possible to just discuss the issue directly with the relevant people
I've also noticed that it seems to be impossible to get anything actually changed/resolved via chat support - every single interaction moved to email within a couple of minutes. Then no way to see what discussions you've had on chat. Classic Zendesk - Intercom approach is better
Biggest thing I've learned working on enabling good support for Cuvva is that the front-line and the people who can actually fix things should be the same people. Passing off to a back-office results in a terrible inefficient experience
We appreciate you sharing this feedback with us—we'll continue to dig into this more and share this with our team!
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