Hey @stripe @patrickc @collision , We are now forced to close our Poland operations since PLN account is not allowed and on refunds you charge from us. This is not a viable model for us, even though we had good demands from our customer base there. disappointed :( #stipe
We don't apply any fee to refunds, but we must retain the fee from the original charge in order to cover underlying banking costs. (2/2)
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For me and my business
@stripe has been the most trusted partner: But I realised that during refunds the Stripe charges are returned from my account balance, this was never communicated and its a hidden fee.@patrickc@collision -
The customer support of stripe never admitted this even after repeated questioning and long email chains. Today I had a call with stripe support and still the person was not ready to admit when I asked a question , but told its complicated to reply in Yes/No.
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