Come work with me! This is a great gig: Stripe cares enormously about the quality of our support and you'll get to partner with some incredible teams (and yours truly
) to make that happen.https://stripe.com/jobs/listing/eng-manager-support-tools/1953415 …
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Some things you'll work on: - Optimizing case routing. Enable our support teams to answer every question in a single hop, no transfers or holds. Hard but viscerally rewarding.
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- Migration tools. When a big company you've definitely heard of wants to switch to Stripe, we need to securely import their cardholder data into our PCI environment. You pretty much get to flip the switch on a firehose of money, which is as fun as it sounds.
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- Proactive support. Help Stripe be there for a user having a bad day without them even having to ask. We're massively ambitious about how fast and accurate this should be.
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- Achieving all of the above and more with uncompromising security and privacy in ways that users will never notice but appreciate forever. Our work here is never done. Sound fun? It is. DMs open!
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We're sorry to hear about your experience—we'd be happy to look into this. Mind shooting us a DM?https://twitter.com/messages/compose?recipient_id=102812444 …
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