.@stripe wondering if you can help, one of our connected accounts has taken a first payment, you've disabled his account, and are refusing to refund the money back to the customer, claiming "This payment's refund is pending due to insufficient funds"
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Replying to @WaterlooAlex
Sorry for the delay here—looks like we followed up with you via email earlier today!
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Replying to @stripe
Yes, but it seems like you're still refusing to let the funds be deposited, and refusing to return the funds to the customer?
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Replying to @WaterlooAlex
We're looking into the account right now and we'll be following up with them via email!
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Replying to @stripe
I asked the user to contact you, the user reports "Never heard back from them. "
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Replying to @WaterlooAlex
Hm, we followed up with them yesterday requesting some additional information—our email might have gotten redirected to spam/junk.
11:38 PM - 4 Nov 2019
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