.@stripe wondering if you can help, one of our connected accounts has taken a first payment, you've disabled his account, and are refusing to refund the money back to the customer, claiming "This payment's refund is pending due to insufficient funds"
We're looking into the account right now and we'll be following up with them via email!
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I asked the user to contact you, the user reports "Never heard back from them. "
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Hm, we followed up with them yesterday requesting some additional information—our email might have gotten redirected to spam/junk.
End of conversation
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