Hey @stripe I accidentally made a very large charge due to a bug that concatenated strings instead of adding amounts. Immediately refunded it but I lost a lot of money in processing fees. Doesn't seem like you can refund those. Wish there was a safeguard against this. :-(
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Replying to @parthi_logan
Oof, we're so sorry to hear about this bug! We're taking a look at your account now and will be following up with you shortly via email.
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Replying to @stripe
Looks like you charge a flat $15 for disputes instead of refunds, which would be a lot easier to stomach. I think I took the wrong corrective action?
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Replying to @parthi_logan @stripe
Parthi Loganathan Retweeted Parthi Loganathan
Got a response and fixed! Thank you
@stripe for the amazing customer support as always.https://twitter.com/parthi_logan/status/1161398983987585024 …Parthi Loganathan added,
1 reply 0 retweets 8 likes
Replying to @parthi_logan
Glad that we were able to get this fixed for you! Let us know if anything else comes up.
10:41 AM - 24 Sep 2019
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