I think it's time for a proper ticketing system @stripe. Given our needs to have multiple open tickets at the same time, the id-less comm model you have now is not sufficient. If it's available we'd like to opt-in.
So sorry for the trouble! We're taking a look at your emails with us now.
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This isn't the intended result, though. Your support process is your biggest area of potential improvement.
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Really appreciate your feedback here—we'd love to hear more about what you'd like to see. Feel free to share more details with us via DM.https://twitter.com/messages/compose?recipient_id=102812444 …
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