Stripe INSANITY ... Yup that's what's on my mind
Had someone not recognize a charge, disputed, tried to reverse his dispute as he bought the same thing again, and 8 million hours later and 5 million screenshots they say will take up to 75 days 
Sorry that you have to deal with this dispute! We don't have any say in the dispute resolution process—this is down to the bank or card network. However, we can help—ask your customer to withdraw their dispute and request written confirmation from the bank, then send it on to us.