@stripe is a joke. Someone by accident disputed a payment to me because their bank account was hacked, the person who disputed literally messaged me explaining that, and I submitted the evidence and I lost..?
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Replying to @Brittingham1
So sorry about this! We don't have any say over the outcome of the dispute. For that reason, if the dispute was done in error, it's imperative that your customer withdraw it via their bank, and send written confirmation of the withdrawal to you:https://stripe.com/docs/disputes#withdrawing-dispute …
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Replying to @stripe
That's not even the point. I sent in proof that it was a mistake and I still lost. What's the point of fighting disputes if no matter what, the customer wins?
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Replying to @Brittingham1
Many business owners regularly win their disputes, but we agree—some losses can be difficult to explain. Unfortunately, we have no visibility on the banks' review processes. If you'd like to email us via https://support.stripe.com/contact , we'll be happy to review your dispute evidence.
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Replying to @stripe
To be honest it's not really even about the money at all. I know Stripe accounts can be shut down if you get too many disputes. I have 2 right now and lost both, and they both should've been in my favor. My only concern is getting my account shut down for no reason
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We completely understand your concerns here! Winning these disputes doesn't affect your dispute rate and this rate is calculated over a rolling 90 day period, so these 2 disputes will drop off. If you want to chat more about ways to mitigate future disputes, feel free to DM us!https://twitter.com/messages/compose?recipient_id=102812444 …
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