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Stripe
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Stripe is a global technology company that builds economic infrastructure for the internet. Status updates at @stripestatus.

San Francisco, CA
stripe.com
Joined January 2010

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    1. Alex Brittingham‏ @Brittingham1 29 Jun 2019
      • Report Tweet
      • Report NetzDG Violation

      @stripe is a joke. Someone by accident disputed a payment to me because their bank account was hacked, the person who disputed literally messaged me explaining that, and I submitted the evidence and I lost..?

      1 reply 0 retweets 0 likes
    2. Stripe‏Verified account @stripe 1 Jul 2019
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      Replying to @Brittingham1

      So sorry about this! We don't have any say over the outcome of the dispute. For that reason, if the dispute was done in error, it's imperative that your customer withdraw it via their bank, and send written confirmation of the withdrawal to you:https://stripe.com/docs/disputes#withdrawing-dispute …

      1 reply 0 retweets 0 likes
    3. Alex Brittingham‏ @Brittingham1 1 Jul 2019
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      Replying to @stripe

      That's not even the point. I sent in proof that it was a mistake and I still lost. What's the point of fighting disputes if no matter what, the customer wins?

      1 reply 0 retweets 0 likes
    4. Stripe‏Verified account @stripe 1 Jul 2019
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      Replying to @Brittingham1

      Many business owners regularly win their disputes, but we agree—some losses can be difficult to explain. Unfortunately, we have no visibility on the banks' review processes. If you'd like to email us via https://support.stripe.com/contact , we'll be happy to review your dispute evidence.

      1 reply 0 retweets 0 likes
    5. Alex Brittingham‏ @Brittingham1 1 Jul 2019
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      Replying to @stripe

      To be honest it's not really even about the money at all. I know Stripe accounts can be shut down if you get too many disputes. I have 2 right now and lost both, and they both should've been in my favor. My only concern is getting my account shut down for no reason

      1 reply 0 retweets 0 likes
      Stripe‏Verified account @stripe 1 Jul 2019
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      Replying to @Brittingham1

      We completely understand your concerns here! Winning these disputes doesn't affect your dispute rate and this rate is calculated over a rolling 90 day period, so these 2 disputes will drop off. If you want to chat more about ways to mitigate future disputes, feel free to DM us!https://twitter.com/messages/compose?recipient_id=102812444 …

      12:15 PM - 1 Jul 2019
      0 replies 0 retweets 0 likes

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