I love Stripe, but I've found that their customer service (on chat) is never as good as I'd expect. I usually have to explain something 3-4 times, they're not the quickest with responding and it's always clear they're saying something to kill time so they can hunt for an answer.
Thank you for sharing your feedback—sorry to hear you haven't had a good experience reaching out to us. Would you mind sharing more details via DM and we can take a closer look?https://twitter.com/messages/compose?recipient_id=102812444 …