.@stripe It's smart to have the frontline of you customer support being able to answer only dumb questions. But it would be great if they could quickly pass you someone else when the question isn't dumb instead of insisting simplifying it in a totally wrong way.
Oof, we're so sorry to hear about the poor experience you've been having so far. We're looking into this and will be following up shortly.
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To be fair, the first time I interacted with your frontline of customer support I was VERY impressed by the technical knowledge. Unfortunately all the following ones haven't been that great at all.
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Again, so sorry for the trouble here. We've followed up with you via email with a solution but please let us know if you're still running into issues!
End of conversation
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