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stripe's profile
Stripe
Stripe
Stripe
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@stripe

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StripeVerified account

@stripe

Stripe is a global technology company that builds economic infrastructure for the internet. Status updates at @stripestatus.

San Francisco, CA
stripe.com
Joined January 2010

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    1. Sara Schaefer‏Verified account @saraschaefer1 16 Apr 2019
      • Report Tweet
      • Report NetzDG Violation

      Sara Schaefer Retweeted Ross A

      Hello @stripe. Why are you holding hostage $70,000 of donations for a homeless shelter? This non-profit has been using your platform for years with no problem. Now, you are literally keeping people on the streets with your complete incompetence.https://twitter.com/RossAltenbaugh/status/1118210918297456640 …

      Sara Schaefer added,

      Ross A @RossAltenbaugh
      @stripe I run a homeless shelter and you are holding $70,000 of money that could be used to house people. Why can't I get a straight answer or anyone on the phone to find out when our money will be transferred to us? Instead of ignoring us, it would be helpful if you'd respond.
      1 reply 22 retweets 63 likes
      Show this thread
    2. Sara Schaefer‏Verified account @saraschaefer1 16 Apr 2019
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      I've never used Twitter to complain to a company, but this is unacceptable. @Stripe, your employees keep changing their answers & refuse to transfer money that is NOT YOURS. You say you've deemed the account "high risk" - absurd. She's been using it for years with no problem.

      1 reply 0 retweets 11 likes
      Show this thread
    3. Sara Schaefer‏Verified account @saraschaefer1 16 Apr 2019
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      • Report NetzDG Violation

      It's funny @stripe, that when your product FAILED, you tried to make it seem like it was the account holder's fault. Instead of owning the problem, you've "disabled" her account & put it into a "90-day" investigation.

      2 replies 1 retweet 10 likes
      Show this thread
    4. Sara Schaefer‏Verified account @saraschaefer1 16 Apr 2019
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      Hey @stripe, do you think an emergency shelter for our community's most vulnerable people has 90 days to just go without $70,000? People's lives are on the line. Fix this, now.

      2 replies 0 retweets 18 likes
      Show this thread
    5. Stripe‏Verified account @stripe 16 Apr 2019
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      Replying to @saraschaefer1

      We're really sorry for the trouble here. We're digging into this now.

      1 reply 0 retweets 0 likes
    6. Sara Schaefer‏Verified account @saraschaefer1 16 Apr 2019
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      Replying to @stripe

      Thank you, we look forward to the money being transferred as soon as possible.

      1 reply 0 retweets 2 likes
      Stripe‏Verified account @stripe 16 Apr 2019
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      Replying to @saraschaefer1

      Your money's on its way now. We've sent an update over email—apologies for all the issues.

      11:34 AM - 16 Apr 2019
      1 reply 0 retweets 0 likes
        1. Sara Schaefer‏Verified account @saraschaefer1 16 Apr 2019
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          Replying to @stripe

          Thank you so much.

          0 replies 0 retweets 1 like
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