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Stripe
Stripe
Stripe
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@stripe

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@stripe

Stripe is a global technology company that builds economic infrastructure for the internet. Status updates at @stripestatus.

San Francisco, CA
stripe.com
Joined January 2010

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    1. Kosuke Okahara‏ @kosukeokahara 12 Feb 2019
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      I received strange payment through @stripe . apparently online fraud. so I canceled the transaction, then @stripe took commission even for this kind of fraud. incredible. @stripe customer support said "we still take commission" wow even online fraud ? unbelievable @nytimes

      2 replies 0 retweets 1 like
    2. Charlie Fish‏ @char_fish 12 Feb 2019
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      Replying to @kosukeokahara @stripe @nytimes

      @stripe is one of the few companies to not refund fees on payment refunds. Out of all the innovation they do, their pricing structure is one of the least innovative things of @stripe. Feels like such a money grab sometimes.

      1 reply 1 retweet 0 likes
    3. Kosuke Okahara‏ @kosukeokahara 12 Feb 2019
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      Replying to @char_fish @stripe @nytimes

      Wow so @stripe is making money even from over payment online fraud !? Unbelievable....what a ethics they have . I am not even sure if they have deals with online frauds so that they both make money without actually serving the customers.

      2 replies 0 retweets 0 likes
      Stripe‏Verified account @stripe 12 Feb 2019
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      Replying to @kosukeokahara

      While we don't return the initial charge fee after a refund has been issued, we provide tools https://stripe.com/docs/radar  and recommendations that can help prevent fraud https://stripe.com/docs/disputes/prevention#best-practices-for-preventing-fraud …. Feel free to reach out to us via DM, and we can take a closer look.https://twitter.com/messages/compose?recipient_id=102812444 …

      8:11 PM - 12 Feb 2019
      1 reply 0 retweets 0 likes
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        2. Charlie Fish‏ @char_fish 12 Feb 2019
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          Replying to @stripe @kosukeokahara

          I think the real question is WHY is @stripe one of the only payment processors that doesn't return the fee charges after a refund has been issued? As much as I dislike @PayPal even they refund fees after a refund (last time I used them).

          1 reply 0 retweets 1 like
        3. Charlie Fish‏ @char_fish 12 Feb 2019
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          Replying to @char_fish @stripe and

          If @stripe has a good reason for this, I'll be the first to endorse it. I understand @stripe is a business and you have to make money. But if so many other payment providers can refund fees AND @stripe used to, I think it's a reasonable request to refund fees on payment refunds.

          2 replies 0 retweets 1 like
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