Hey @stripe @StripeSupport @patrickc We have 6-figures in customer refunds pulled from our bank account but not sent to customers in 3 weeks. What gives? We're refunding, you're taking from us, but not giving to our customers. Need fixed ASAP!
We're looking into this now. Sorry for the delay—we'll send a reply on our email thread as soon as we have an update.
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Agent on the phone couldn't fix. Said it was with "specialist department" Waiting to hear back, but we hear this before. (24 hours ago)
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It looks like we're back on track and at least some customers have been refunded. Will continue follow up via email.
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