Wow wow wow - completely flabbergasted at the most atrocious customer service I’ve ever been a party to. This is how you treat new customers @stripe ? I have multiple 6 figure businesses and was willing to make you my new payment processor but after and honest mistake and
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Discussing this honest mistake with your live chat representative (Matthew) and being told after 20 minutes of much wasted time that he can’t do anything for me because of “policy” and that he can’t authorize a reversal of a fee for $8 to then get an email from said Matthew and
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Him saying, and I quote “after much thought and consideration I cannot offer you a refund of your fee.”


huh??? You’re willing to throw away tens of thousands of dollars over an honest mistake and a downright refusal to release $8?!?! Nevermind the fact that your rep was1 reply 0 retweets 0 likesShow this thread -
Completely out of line and dishonest. Downright rude would be more appropriate. I’m gonna make sure the whole world knows how you treat new customers. Shame on you
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We're really sorry that you've had such a bad experience—do you mind sending us a DM with your email address and we can look into this?https://twitter.com/messages/compose?recipient_id=102812444 …
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