If the customer withdraws the dispute, we will refund you the dispute fee and the charge will be reissued. We outline in our docs how to deal with this (https://stripe.com/docs/disputes#withdrawing-dispute …). If the dispute is not yet resolved, DM us with the details!
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1. The dispute was withdrawn by the customer (he said he called the bank). 2. The dispute was not canceled on Stripe though. 3. We were charged a fee and the customer's funds, although they admitted to be wrong. I don't see why us, between the 4 parties involved, are at fault.
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Replying to @andupotorac @Chase
There's no guarantee that we'll get confirmation that the dispute is withdrawn, hence we ask for the letter of withdrawal. We agree—it's a painful process. We'd be happy to discuss further via email if you'd like? https://support.stripe.com/contact
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I wrote to support. I wish this conversation would happen between you guys, the bank and the customer who mistakenly asked for a refund.
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Thanks—we'll take a look and follow up shortly.
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