If the customer withdraws the dispute, we will refund you the dispute fee and the charge will be reissued. We outline in our docs how to deal with this (https://stripe.com/docs/disputes#withdrawing-dispute …). If the dispute is not yet resolved, DM us with the details!
There's no guarantee that we'll get confirmation that the dispute is withdrawn, hence we ask for the letter of withdrawal. We agree—it's a painful process. We'd be happy to discuss further via email if you'd like? https://support.stripe.com/contact
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I wrote to support. I wish this conversation would happen between you guys, the bank and the customer who mistakenly asked for a refund.
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Thanks—we'll take a look and follow up shortly.
End of conversation
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