1. The dispute was withdrawn by the customer (he said he called the bank). 2. The dispute was not canceled on Stripe though. 3. We were charged a fee and the customer's funds, although they admitted to be wrong. I don't see why us, between the 4 parties involved, are at fault.
If the customer withdraws the dispute, we will refund you the dispute fee and the charge will be reissued. We outline in our docs how to deal with this (https://stripe.com/docs/disputes#withdrawing-dispute …). If the dispute is not yet resolved, DM us with the details!
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There's no guarantee that we'll get confirmation that the dispute is withdrawn, hence we ask for the letter of withdrawal. We agree—it's a painful process. We'd be happy to discuss further via email if you'd like? https://support.stripe.com/contact
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