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stripe's profile
Stripe
Stripe
Stripe
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StripeVerified account

@stripe

Stripe is a global technology company that builds economic infrastructure for the internet. Status updates at @stripestatus.

San Francisco, CA
stripe.com
Joined January 2010

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
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    1. Amali de Alwis‏ @amali_d 1 Jun 2018
      • Report Tweet
      • Report NetzDG Violation

      @stripestatus Need help! Trying to login to my stripe account to make an urgent refund. Login required 2 factor ver. Phone number notice should be sent to is correct, but no text coming through. Now saying "Too many attempts please try again later" and no tel to reach you.

      2 replies 0 retweets 0 likes
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    2. Stripe‏Verified account @stripe 1 Jun 2018
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      • Report NetzDG Violation
      Replying to @amali_d

      Hrm, could you try resetting your two-step authentication settings? https://dashboard.stripe.com/recover 

      1 reply 0 retweets 1 like
    3. Amali de Alwis‏ @amali_d 1 Jun 2018
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      Replying to @stripe

      "your request will be processed in 1-3 business days"?! That doesn't really seem reasonable does it considering it's an urgent refund? And the number isn't incorrect, the text just isn't coming through.

      2 replies 0 retweets 0 likes
      Stripe‏Verified account @stripe 1 Jun 2018
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      Replying to @amali_d

      We can most definitely get you in faster than that. 🙂 Did that form work for you? When texts have trouble going through, most of the time it's carrier trouble—and temporarily disabling two-step authentication will get you into your account now.

      10:33 AM - 1 Jun 2018
      • 1 Like
      • Sandro Gianella
      3 replies 0 retweets 1 like
        1. Stripe‏Verified account @stripe 1 Jun 2018
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          Replying to @stripe @amali_d

          If you DM us your phone number, we can also check to see why the text might not be going through!https://twitter.com/messages/compose?recipient_id=102812444 …

          0 replies 0 retweets 0 likes
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        1. Amali de Alwis‏ @amali_d 1 Jun 2018
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          Replying to @stripe

          how do I disable?

          0 replies 0 retweets 0 likes
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        1. New conversation
        2. Amali de Alwis‏ @amali_d 1 Jun 2018
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          Replying to @stripe

          Thanks you for your help, your colleague just called and helped me to reset. Very much appreciated! Cc @sGianella @sarahdrinkwater

          1 reply 0 retweets 1 like
        3. Sandro Gianella‏ @sGianella 1 Jun 2018
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          Replying to @amali_d @stripe @sarahdrinkwater

          Great 👍

          0 replies 0 retweets 1 like
        4. End of conversation

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