@stitchfix such a great idea but too bad it's false advertising. The whole idea is to return everything & pay nothing; instead you actually charge whether returned or not.
Hey there, since the $20 styling fee acts as a service charge for styling your Fix, this fee is not refunded if you return all items. However, the great news is that this will always go toward any item you decide to keep!
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The whole pt of returning is getting the $20 back. Not thrilled w/your explanation nor am in the position to continue ATM. However it is worth it IF you keep an item, only IF
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We appreciate your feedback, as we're always looking for ways to improve our service. We hope to have the chance to style you again in the future!
End of conversation
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