We're sorry to hear about the confusion, Sam. Would you mind sending us your email address in a PM? We'd be happy to investigate!
You can add location information to your Tweets, such as your city or precise location, from the web and via third-party applications. You always have the option to delete your Tweet location history. Learn more
We're sorry to hear about the confusion, Sam. Would you mind sending us your email address in a PM? We'd be happy to investigate!