So incredibly disappointed in @stitchfix first sent a faux leather jacket that was wadded up, then said no to overnighting a wearable one 
We're so sorry again for any inconvenience! We see that our Client Experience Team was able to help follow up.
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that's true. They were, however, unable to make me satisfied with your "service"
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We're so sorry to hear this, Natasha. Please feel free to DM us, we would be happy to help and chat further.
End of conversation
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