@stitchfix what do I do if I ADORE an item, but the specific one that was shipped to me has a defect? Can I exchange it for the same item?
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Replying to @annekleone
We're sorry to hear that! Good news. There's now an option at the time checkout to set up an exchange for an item.
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Replying to @stitchfix
does the exchange option take into account if you still have that item in the right size in stock?
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Replying to @annekleone @stitchfix
the item I want to exchange... the exchange button doesn't let me exchange it for the same size ... but I want the same size
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Replying to @annekleone
If the desired size isn't listed it may not be available.Would you PM us your email address so that we can look into it for you?
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Replying to @stitchfix
just did. Thanks so much and sorry for the barrage of texts! I'm new to the service
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Replying to @annekleone
No problem. Happy to help!
3:19 PM - 12 Dec 2016
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