@stitchfix what do I do if I ADORE an item, but the specific one that was shipped to me has a defect? Can I exchange it for the same item?
We're sorry to hear that! Good news. There's now an option at the time checkout to set up an exchange for an item.
-
-
does the exchange option take into account if you still have that item in the right size in stock?
-
the item I want to exchange... the exchange button doesn't let me exchange it for the same size ... but I want the same size
- 3 more replies
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.