way to go @stitchfix - you send me an email saying you hadn't heard from me so you attempt to charge me for items that are sitting in a box to be returned, but I contacted you days ago - you can count on a full cancellation now
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Replying to @lindathome
We'd love to help look into this further for you. Have you checked in with our Client Experience team through the Help Center yet? You can also DM us with your email address and we can take a look! https://twitter.com/messages/compose?recipient_id=338395294 …
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Replying to @stitchfix
Uh, yeah - that's how this all started. I contacted through your website, have a ticket number, got a response saying my return would be temporarily marked as missing.... and then you attempted to charge my card yesterday. So, what good did marking something as missing do?
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Replying to @lindathome
If we marked the shipment as missing, this will stop all further attempts to charge your card. If you'd like to send us a DM with the email address on your account we'd be happy to double check for you! https://twitter.com/messages/compose?recipient_id=338395294 …
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Replying to @stitchfix
i'd love to send you a DM, but you seem to have me blocked from doing so
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Oops! We're so sorry about that and it should work now. In the case that it doesn't please feel free to email us at hello@stitchfix.com or you can use your help center to live chat with an agent or request a phone call! https://support.stitchfix.com/hc/en-us https://twitter.com/messages/compose?recipient_id=338395294 …
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