@stitchfix Hi. I received and kept a pair of chinos last month which shrunk after a wash and no longer fit. Any chance you do exchanges on once washed items?
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Replying to @notjustinkaiser
Hey there! Oh no, we're sorry to hear your chinos shrunk! We'd be happy to see what options there are for this. Can you shoot us a DM with your email address?
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Replying to @stitchfix
Actually, just got a proactive email from Kevin on the support team taking care of this. Really appreciate your customer service on this matter, which has been impressive.
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Replying to @notjustinkaiser
We're so glad to hear that Kevin was able to help!
8:20 AM - 7 Nov 2019
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