@stitchfix Hi. I received and kept a pair of chinos last month which shrunk after a wash and no longer fit. Any chance you do exchanges on once washed items?
Hey there! Oh no, we're sorry to hear your chinos shrunk! We'd be happy to see what options there are for this. Can you shoot us a DM with your email address?
-
-
Actually, just got a proactive email from Kevin on the support team taking care of this. Really appreciate your customer service on this matter, which has been impressive.
-
We're so glad to hear that Kevin was able to help!
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.