@stitchfix It's really unfortunate that you penalize your customers for @USPS Carrier's not scanning the returned packages. I'd love for it to be easier to return packages to you(since I love your service so much), but I may have to cancel if this keeps being an issue.
We apologize again for the delay & appreciate you taking the time to chat with our Client Experience Team today. We never want this to be your experience, so we're glad that they were able to assist with a solution! Feel free to reach back out at anytime.