Has anyone noticed that “24/7 live chat” is increasingly one big lie? Just this week, I find that there’s nobody at @stitchfix or @SendPulseCom on live chat when they advertise 24/7
Hey Chris! Our live chat agents are available 8am-7:30 pm CT Monday-Friday, but you're able to reach out 24/7 via email and a member of our Client Experience team will follow up as soon as possible.
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The chat box said someone would be following up, but nobody has. I will try again.
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If your live chat has specific hours, don't take messages over live chat outside those hours then. Or maybe tell people on your site what the live chat hours are.
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