I emailed @stitchfix about my package being delivered later than promised and rather than apologizing they told me I should know better than to rely on the delivery date they gave me and to plan my deliveries earlier. How is their error my problem? Terrible customer service.
We understand the frustration and do apologize for the delay. As our team mentioned via email, we're actively working on how we can better partner with our carriers to ensure more precise delivery dates. Scheduling Fixes a few days early is just a workaround that can be helpful!