Cross shopping off your to-do list. We’ll send new styles for you to try on at home. Keep your favorites, return the rest for free.
This is certainly not the experience we want you to have, Carole! Can you kindly send us your email in a DM? We'd love to chat more about how we can turn this around.
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Not a chance. I am about to go in to assisted living for early onset Alzheimer's. I'll be lucky if I can afford to buy clothes at Goodwill. Probably last longer than what I bought from you.
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We'd really love to have the chance to replace or refund you for these items, Carole. We'll be here if you decide to take us up on this offer.
End of conversation
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