No offense to @stitchfix, but the feedback to listen to correct things in the next box ratio is low. When you keep asking for a thing like sandels, and 3 boxes later don't have them, or say no more jeans, and get, more jeans...broken loop.
We appreciate you following up and letting us know, Chris. If your spouse is interested in chatting more, our team at hello@stitchfix.com is available 7 days a week and would love to partner together to get back on track.