@stitchfix not going to continue my subscription if I have to go to the Post office to return merch. USPS shouldn't be part of an otherwise great customer experience. Find a way to make it work with UPS and I'll continue my subscription.
As a company that truly values feedback, we appreciate your suggestion of switching carriers. I'll be sure to pass this information along to our returns team as we continue to improve and better serve you over time. Let us know if you have any other thoughts you'd like to share!
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USPS is also in process of replacing street mailboxes to prevent fishing, and this means that we can not drop return packages in mailboxes. only skinny flat letters can be dropped in mailboxes now. check out this article.https://www.newyorker.com/magazine/2018/05/07/the-cadillac-of-mailboxes-arrives-in-nyc …
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Thanks for keeping us in the loop, Richard. We appreciate you passing this along!
End of conversation
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