@stitchfix not going to continue my subscription if I have to go to the Post office to return merch. USPS shouldn't be part of an otherwise great customer experience. Find a way to make it work with UPS and I'll continue my subscription.
Thanks for your feedback, Richard. While we don't have any plans to use UPS for our returns, you can always schedule an at home pickup with USPS to make your returns nice and easy!
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I live in an apt bldg & I would have to leave the pkg in the lobby, & it could be stolen. USPS also discontinued the contract with Staples, so I can no longer drop packages there, which is across the street from me. Only way to ensure safe returns then is to go to a post office.
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As a company that truly values feedback, we appreciate your suggestion of switching carriers. I'll be sure to pass this information along to our returns team as we continue to improve and better serve you over time. Let us know if you have any other thoughts you'd like to share!
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