@stitchfix I am amazed that you don’t have any phone number for customers to contact you. Purchased a gift card for my daughter, got an error 505 after submitting payment, but the $150 was debited from my bank. She has not gotten the gift and I never got confirmation email. 

We're sorry to hear that you experienced trouble purchasing your gift card, Victoria. Would you kindly DM us the email address for your account? We'd be happy to help!
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So
@stitchfix you really dropped the ball on this one.



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We're sorry for the delay, Victoria! We do our best to respond to all inquiries in under 24hrs & appreciate your patience. We see that a member of our team was able to get this charge refunded for you. If there's anything else we can assist you with, please let us know!
End of conversation
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Sending all the details in a few minutes, I sure hope y’all can get this stitch fixed!
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Can someone confirm that my DM was recieved? Is anyone working on getting this resolved?
Thanks. Twitter will use this to make your timeline better. UndoUndo
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Ok so, thanks for what obviously was an automated tweet - good job on making it seem like an actual person was behind it.
#stitchfix#fail#refund please and thanks.#NOSALEThanks. Twitter will use this to make your timeline better. UndoUndo
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