I thought this was illegal in California: https://techcrunch.com/2018/07/04/californias-new-online-cancellation-law-benefits-many-disgruntled-subscribers-in-other-places-too/ … /cc @AustinJ
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I think the workaround is that they make chat available. That is what I ended up doing but it took 11 minutes including an “escalation” to a manager.
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@stevesi what incentives are in place for companies to not do this? if this improves retention at the cost of nothing else i'm not surprised this is gaining popularity -
In general I think we can agree that companies completely understand the tradeoffs in any kind of "obvious" anti-customer tool. They are just weighing the actual impact v. the threatened impact v. cost of implementing it.
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Sirius XM is an overpriced garbage fire. Makes the cable business look like a good model. At least live sports is exclusive. Streamed music? Yeah not so much.
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I like CNN and CNBC (but loathe the commercials.) Try driving and staying connected to a mobile stream of those. Ack.
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It also takes longer for the ones and zeros to percolate through the system.
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Nope just the zeros. The 1s go just fine.
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I've started just doing chargebacks to companies that do this. Costs them actual money, which I hope changes the behavior.
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CapitalOne sided with the company last time I did this :) (a very large one) I was... shocked
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Čini se da učitavanje traje već neko vrijeme.
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