How do you explain? There is no explaining. She just wants someone to fix it, and until then "it doesn't work."https://twitter.com/starsandrobots/status/845740546891001856 …
I would totally subscribe to a series like @thebolditalic's "toddler reviews restaurant" except done as "toddler reviews your UI"
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also "your toddler" is a much more appropriate persona to talk about needing simple UX than the more common "your mother"
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Once saw a flyer at MIT recruiting to make some tech "so easy your mom can use it" and a vandal scrawled back "my mom has a PhD in math"
End of conversation
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